fieryfishfarm.com.au Ordering & Privacy Policy

This privacy policy is effective as of January 1st, 2023.
Please note that online purchases are available to Australian Residents only. This agreement is governed by the laws of the State of Queensland, Australia.

Delivery
Fiery Fish Farm will ship via Australia Post.  While every care is taken, we cannot be responsible for damage that results from errors or delivery issues due to Australia Post.

Information Collection and Use
fieryfishfarm.com.au and its owner is the sole owner of information collected on this website. We will not sell, share, or rent this information to any outside parties, except as outlined in our policy. We collect information from you to process orders and better serve you with relevant information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as a credit card number. We also require you to submit a username and password of your choice for future access to your account information. To ensure confidentiality we safeguard your username and password, and therefore DO NOT share this information with anyone. If you elect to receive our newsletter or special promotion details, your contact information will be used for the delivery of these items.

Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will need to provide financial information such as your credit card number, expiration date, money order, wire transfer or cheque information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this information to contact you. To properly process your credit card information, we must share your personal and financial information with Square for facilitation, authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy. Online purchases are available to Australian Residents only. Confirmation will be made upon clearance of funds.

Refunds and Returns
Please select carefully as there will be no refunds or return of goods purchased except for reasons that are underlined by the governing laws of the State of Queensland, Australia.

Breakages
Fiery Fish Farm takes care to ensure that your products are delivered safely. In the event of any breakages, proof may be required in the way of photographs in the process of dealing with your issue. All breakages are treated on a case-by-case basis and we thank you for your understanding. Products will be either replaced or refunded, depending on the individual circumstances.

Cookies
We customize certain Web page content based on your browser-type or other information provided by our cookie. If you reject the cookie, you will still be able to browse our site, use our shopping cart and purchase items. We do not share any personally identifiable information provided by this cookie with any third party. Cookies are used only for the purpose of providing you with a better personal experience at fieryfishfarm.com.au.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Security
fieryfishfarm.com.au takes precautions to protect its customers information. When you submit sensitive information via the website, your information is protected both online and offline.

Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via e-mail. Users can choose to allow or decline fieryfishfarm.com.au to use their information in such a manner.

Errors
Please note that although due care is taken that product photographs, descriptions and prices are correct, occasionally there may be an error viewed in the online content. In the event of such an error occurring fieryfishfarm.com.au reserves the right to decline orders that are a result of these errors.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.